Friday, May 20, 2011

Error ssl_error_rx_record_too_long when accessing default SSL page (Solution)

cPanel Error: ssl_error_rx_record_too_long
Cause: You can start receiving that error when used Account Transfer feature from another server.
Utility, that causes: pkgacct
When received: Upon trying to use SSL-protocol with personal (validated) SSL-sertificate on cPanel main shared IP of the new server.
Environment: Browser

How to fix:

1. Login to your WHM, scroll down to "SSL/TLS" section and open "Install a SSL Certificate and Setup the Domain".
2. Click "Browse" and choose problematic domain. You should now have all your data loaded into the fields.
4. Change the "User" field, from anything that already here, into "nobody".
5. And, if the IP-address field is correct, click "Sumbit" button at the top.

Now you should have that fixed!

P.S If you got errors with php scritps (include function), disable open_basedir protection for corresponding domain. You can do that under "Security Center" section "PHP open_basedir Tweak" menu. Do that on your own risk.

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